Three Keys to Social Media Success

I see it every day.  Real Estate Agents and Brokers, Chamber of Commerce organizations, restaurants, diners, craft shops, spas, health clubs, you name it.  They’ll be so excited because they just started a Facebook page, activated a Twitter account, put their profile up on LinkedIn, etc…  They’ll post a few spam type advertising or sales messages, they’ll beg people to “Like” their Facebook page, to follow them on Twitter, only to be disappointed in a very short time and conclude that social media is not effective for them.  And they’re right.  It certainly wasn’t effective.  Why?  Because of a lack of education, limited understanding, and no planning.
   
Although there are many elements associated with the successful use of social media in your business or organization… there are three key elements which, when understood and exercised, will go a long way in contributing to that success.

1. Strategy: You CAN’T just start using social media tools without a plan!  Winston Churchill said (during World War II), “He who fails to plan is planning to fail”.  If there’s ever been an element of business where this holds true… it’s with the use of social media!  Countless business owners, Chamber Presidents, and Non-Profit Organization Executives recognize the fact that social media is a critical part of doing business today… so the next thing they do is “just start”.  This will only lead to frustration and guaranteed failure.
   
   Developing and implementing a successful strategy involves:
   - Defining goals and objectives.
   - Determining the purpose for your use of social media.
   - Understanding the social media tools available to you.
   - Understanding, and in some cases, modifying your habits.
   - Integrating elements of your strategy into your offline and online efforts.
       
2. Consistency: Your efforts are doomed to fail without this!  The worst thing you can do is set up your various social media accounts and “get to them when you have time”.  You’ll get out of it what you put in.  How often you “post”, “tweet”, “comment”, “share”, introduce an article into your blog, involve yourself with a LinkedIn group, etc… should be determined while developing your strategy.   The time you devote to your social media efforts will be based on:
   - The purpose for your use of social media.
   - The tools you’ve chosen to use.
   - How you’ve chosen to connect the tools you’re using.
   - Your habits.This will change over time… however, without a starting point, you won’t know what changes and modifications you’ll need to make in order to fine tune your efforts and become more efficient and effective.
       
3. PATIENCE!  I CAN NOT emphasize this enough!  We live in a fast paced society.
   - Fast Food.
   - Fast Coffee.
   - Fast Information.
   - Fast Delivery.
   - Fast Customer Service.
   - Fast Checkout.
   - Fast Banking.
   
   I think you get it.Let me remind you.  The use of “Social Media” is NOT about selling your products or services online!  It’s about “Social Networking”.  It’s about building relationships.  It’s about establishing “trust”.  We all know that networking takes time… strong, solid relationships aren’t built overnight and trust isn’t built in a week, month, or even a year!   The same holds true when it comes to social media.  You’re not going to see immediate results for your efforts.  An effective and successful social media presence takes time.  There’s no way around it.

Sure… the social media tools may be free… to sign up for.  However, as the saying goes… you get what you pay for.  If you’re anticipating getting something from your social media efforts in exchange for little or nothing, your results will be the same… little or nothing.

 
Did you know…

• …that the times when you SHOULD be posting information, sharing, and engaging may differ from the times you THINK are best for you?
• …that the primary platform you THINK you should be using may not be the best one for you?  You may THINK it’s Facebook… however, it might be LinkedIn… it could be Twitter.  It might even be a platform you’re not currently aware of.
• …that part of the relationship building process includes engaging with those who may never be become a customer, client, or donor themselves however, they may be able to play a key role in helping you find connect with future customers, clients, or donors.  Do you know who these people are?
• …that the most critical element to a successful social media presence revolves around “listening”?  Do you know how to do that?

It’s time to stop treating social media like a “toy” or a “hobby”.  Not only will you waste your valuable time… but it can also result in serious damage to your brand and reputation… neither of which you can afford.

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Facebook Business Pages: 7 Signs That You Don’t “Get It”

I see it every day. Business owners and non-profit executives KNOW they need to use social media. So they do… and they start with the obvious first choice… Facebook. Good decision… but then it goes downhill from there.

I regularly review and analyze “Facebook Business Pages” and see the same common mistakes made over and over again. That old adage “If you’re going to do something, do it right… or don’t do it at all” is SO applicable to the use of social media. If you’re using social media and you’re not using it right, you can be doing more harm than good to your business, organization, brand, and reputation.

It’s prompted me to put together a list of seven telltale signs that you don’t understand the “What”, “Why”, and “How” when it comes to your “Facebook Business Page”. Don’t get me wrong… there are certainly more than just seven… however, these seven are the most obvious.

1. Incorrect or Inappropriate “Name” or Title
      
   The “Name” or title of your Facebook business page is one of the most critical elements of a successful Facebook business page. Naming your page correctly involves understanding people’s search habits and SEO (Search Engine Optimization) and how Google, Bing, Yahoo, and others analyze Facebook business pages in order to rank them in search results.
     
   So… now for some “Bad News/Worse News”. The bad news? An incorrect “Name” or title will do irreversible damage making it impossible for your Facebook business page to ever be found in the search engines. The worse news? After 100 people have chosen to “Like” your Facebook Business Page you can no longer change the “Name”.

2. No “Username” (also referred to as a “Vanity URL) or the “Username” you’ve chosen is incorrect or inappropriate
   
   
   Facebook allows you to create a “Username” otherwise known as a “Vanity URL”. This means you have an opportunity to change your Facebook URL from a complex “http://www.facebook.com/pages/your-current-page-title/###############” to a simpler “http://www.facebook.com/yourusername".
      
   It’s important to note that you can only create your “Vanity URL” after 25 people have chosen to “Like” your page. Facebook did this intentionally to prevent name squatting as was done with domain names in the early days. It’s even MORE IMPORTANT to note that once you choose your “Vanity URL” you CAN’T change it again… so getting it right the first time is critical!
      
   For the same reasons as mentioned in the first point, selecting the right “Vanity URL” is critical. Again… an understanding of people’s search habits and SEO is important in selecting the right “Vanity URL”.

3. Not filling out all of the fields available in the “Info” section
   
   
   You’ll find a variety of additional fields under the “Basic Information” section of your Facebook business page. Depending on the type of page you’ve selected, along with the category, your “Basic Information” fields will vary. How you fill these out can help provide your followers and new visitors with critical pieces of information about you and your business. Again… an understanding of people’s search habits and SEO will help you select the proper verbiage to place in some of these fields.

4. Posts and Interactions are few and far between
   
   
   The last thing anyone wants to see is a Facebook business page where the last post was five days ago… and the one before that was two weeks ago… and the next one on the list was a month before that. This can give followers and new visitors the impression that you’re inconstant and that you don’t “follow through”.

5. Automating your posts 
   I get it. Efficiency in business is important… however, using social media automation tools such as “Ping.fm”, “SocialOomph”, “TweetDeck”, “Hootsuite” to post for you can send the wrong message to followers and visitors to your page. It’s cold, impersonal, and can say “I’m lazy” or “I like to take shortcuts”. Finding the right balance can be challenging. You need to be “personal” and engaging. Think about those oh-so-personal automated phone calls you get from political candidates when there’s an upcoming election. It’s the same thing.

6. Posts are nothing more than advertising and promotion
   Let me as a question. Are you going to go home after a hard day at work… sit in your favorite chair… grab the remote control and look for the “All Commercials! All Day! 24×7 Commercials!” channel? I’m guessing not. The same goes with social media. Using Facebook to do nothing but advertise will help you lose followers quickly.
      
   Social Media is about “networking”… building relationships and trust. Social media is about being “engaging”. Share news stories… sports stories… human interest stories… interesting photos… funny things… sad things… etc… Get people to interact with you via your posts.

7. Not using “Apps” and creating additional “Tabs”
   
   
   There are an abundance of “Apps” which allow you to do some pretty incredible things with your Facebook business page. The absence of these on your Facebook Business Page is a sure sign that you don’t “get it”. ”Apps” can be used for “Landing Pages”, to integrate your YouTube channel, Twitter account, Blogs, RSS feeds and more. There are apps for contests, sweepstakes, polls, and any number of things which can help in creating an engaging Facebook business page.
   
   
   Which ones are good? Which ones aren’t? A little guidance can go a long way in making sure you spin your wheels and waste your valuable time trying to determine that yourself.

As I mentioned at the beginning of this article… there are plenty more signs. People are becoming more and more savvy every day. First impressions will make or break you, your business, or your organization… and as we all know… negative first impressions are extremely difficult, if not impossible, to overcome.

What do people see when they visit your Facebook business page? What level of professionalism, comfort, and trust do they come away with after visiting your page? It’ll mean the difference between success and failure where your social media efforts are concerned.

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Unlikely Industry Embraces Technology – QR Codes for Customer Service

With more than 80 million smartphone subscribers currently in the U.S., more and more companies are recognizing this as significant where doing business is concerned.  One business in Houston, TX has embraced technology and has figured out a way to use it to improve customer service.

CRT Industrial Equipment, Inc. is a distributor for industrial sweepers and scrubbers.  Not only do they sell equipment for two major manufacturers... Advance and Factory Cat, they also rent, service, and repair equipment for all manufacturer makes and models.  So when CRTIE President Tim Wells approached me with an idea for using QR Codes, it didn't take me long to realize that it was a brilliant idea.  That's when the fun started.

The idea was simple.  CRT Industrial Equipment, Inc. wanted to be more proactive in making equipment information available to those who purchase, own and operate industrial sweepers and scrubbers.  Could QR Codes be the solution?

To understand the significance of this idea, one must understand a little about the industrial sweeper and scrubber industry.  Industrial sweepers and scrubbers range in price from $6000 to $100,000.  Most pieces of equipment come with a variety of options that can make each one unique to the customer who has purchased it.  They're often used by a variety of operators in environments that take them away from the main office or shop where the owners manuals, operator manuals, parts manuals, etc... are filed away, stored, and often forgotten about.  Like any machine or piece of equipment, they're not immune to "acting up", breaking down, and needing service.  They have a common list of what's referred to as "wear items" that need to be replaced such as brushes, brooms, squeegees, etc...  How could CRTIE, Inc make this information more readily available?  QR Codes were the perfect solution.

How does it work?  A "Mobile Website" was created for each individual piece of equipment.  These sites are personalized for each customer to include information specific to the machine(s) they've purchased.  A unique QR Code is generated for each piece of equipment and is placed in an area where the operator or anyone else can easily have access to it.  Scanning a code takes less than 10 seconds.

• Machine starts acting up? Scan the code and review the "Maintenance Manual".
• New Operator? Scan the code and review the "Operator's Manual".
• Want to extend the life of the machine? Scan the code and review the "Pre and Post Operator's Checklist".
• Machine breaks down on the 5th level of the parking structure? Scan the code and immediately request a service call.
• Need to order replacement parts? Scan the code and immediately place your order.
• Need to ask the service tech a question? Scan the code and immediately call CRTIE.

Try it using the photo below.  This is one of CRTIE's "Demo" machines.  The code in this photo works on most desktop monitors and laptop screens.  Or... if you're reading this on a mobile device... click the picture and it will take you there.

Not only is CRTIE, Inc. using these codes on new equipment, but they also use them on equipment they've been contracted to repair and service.

Future applications will include the ability for a CRTIE, Inc. service tech to scan the code and have immediate access to the history of the machine.  Because the tech may not be the same one who serviced the machine the last time, a simple scan of the code will immediately bring the new service tech up to speed on any service call info, parts replacements, and more.

Customer service is still one of the most critical aspects of successful business.   Using technology to help with... (note... I said "HELP WITH"... not "REPLACE")  customer communication and service is key as technology continues to evolve and change the scope of how business is done.  CRT Industrial Equipment, Inc. has found a way to use technology to speed up their internal process, provide a more efficient method of communication with their customer and easily deal with the day to day inconveniences associated with the industrial sweeper and scrubber industry.

There will always be a debate where the use of QR Codes are concerned.  Will they stay?  Will they go?  Are they a fad?  Should I be using them in MY business?  Smartphone use is only going to increase... soon to replace the traditional computer in daily use.

QR Codes are not going away any time soon.  To use them effectively you need to think outside the box.  Stop using them on websites.  Stop using them because you think they're "cool" and because everyone else is using them.  Stop thinking that they're just for "promotional" use.  I wrote an article earlier in the year on "QR Code Do's and Don'ts" which I'm sure you'll find interesting.

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Time’s Running Out! I NEED to be Engaged!

Oh wait… I AM!  And she’s the most wonderful woman on the planet!  But obviously I’m not talking about THAT type of engagement.  I’m talking about engagement where social media is concerned.

   

Did you know that nearly 90% of the people who “Like” your Facebook page will NEVER return on their own?  Did you also know that your links and posts have a “share life”?

   

What’s a “share life” you ask?  Basically, I’ll call it the average amount of time your post or link has before it’s lost forever due to lack of interest.  For Twitter?  Approximately 2.5 hrs.  Facebook?  An estimated 3.5 hours.  YouTube?  A whopping 7.5 hours!  These are rough estimates based on a number of different studies and reports available out there.  The point is… you have VERY LITTLE time to get my attention and one false move can kill our relationship altogether!

   

Here’s one of those false moves you can do away with and I promise you it will go a long way in helping you retain your online relationships with your fans and followers.  Quit trying to “SELL! SELL! SELL!”Nothing is more annoying and nothing will help you lose your fans and followers faster than trying to push your product or service down their throats.  Would you turn on your television and go watch the “ALL COMMERCIALS! ALL DAY! 24 x7 x 365!” (or 366 in a “leap year”) channel if there was such a thing?   Don’t know anyone who would.  So why do you think that your fans and followers want the same from you?  Guess what… they don’t.

   

Here’s what they want.  They want to be “engaged”.  They want to feel like they’re part of something… like they matter… like they’re someone special.  They want to see the face behind the Facebook page, Twitter account, or Blog.  They want to feel comfortable, safe, and NOT like all you’re after is what’s in their wallet.

   

So how do you accomplish this?  How do you engage your fans and followers?

1. Get to KNOW your fans and followers. Make the effort to look at EVERY SINGLE PROFILE for anyone who has clicked “Like” on your Facebook page, “Follow” on your Twitter account, or has commented on your Blog.  You’d be surprised at how much information you can actually see.  What are THEIR interests?  Who do THEY follow?  What do THEY write about?Consider what you do as you network in person.  Introductions are made.  Business cards are exchanged.  Conversations take place regarding what they do… what you do… what their interests are… what your interests are, etc… It should be no different online.
       
2. Lose the “It’s All About Me” attitude and make it about THEM. Publicly thank your new fans and followers.  When appropriate, share their business information on your page.  Post links to their websites, profiles, or other public information they’ve made available.  EVEN… yes EVEN if they’re in the same line of work!   I do it all the time.There are a great many “social media professionals” out there.  I constantly share their articles, content, videos, etc…  And you know what?  They do the same with my articles, content, videos, etc…  I don’t expect it.  But they do it.  And when they do, I’m humbled… and flattered.  And by doing this we are increasing our “social circle”.
       
3. LISTEN! And Listen Effectively! Have you ever read “The 7 Habits of Highly Effective People”?  If not… I suggest you do.  If you have, you’ll recall that Dr. Stephen R. Covey devotes all of Habit 5 to the fact that we have twice as many ears as we have mouths, and that we should consider this fact. Listen. Hear. Understand. That’s the big secret transition point inside the 7 Habits. The same applies to social media.What do THEY talk about?  What do THEY share?  Go ahead and post random questions.  Balance it between business related questions and non-business related questions.  Get them to respond and comment.  Allow them to vent.  Listen, understand, and learn from what they have to say.  Try asking “Good Experiences/Bad Experiences” questions where your particular business or industry is concerned.  Ask questions that have absolutely nothing to do with your business at all.
      
   Green Mill Restaurant and Bar, headquartered in St. Paul, MN with 28 locations in 4 states, is an excellent example of this.  And no… I don’t get anything for mentioning them.  It’s just that as I watch their approach to the use of social media, it’s an EXCELLENT example of how it’s supposed to be used!
      
   For example, as recent as today, Green Mill asked this question on their Facebook page: “Just finished watching Heroes on DVD. If you had a super power what would it be? Ready. Set. Go!”  Here’s another question they asked a few days ago: “Hey sports fans, you can only watch one sport for the rest of your life…football, baseball or hockey?”   These posts and questions show up in the news feeds of their followers.  Green Mill engages their followers.  They get their followers to comment and interact.  They have fun!
      
   I’ll tell you… it works.  Sure I know that Green Mill exists.  There’s an abundance of restaurants that exist where I live.  None of them stay first and foremost in my mind.  One day, while working, my fiance’ asked about lunch.  At the same moment I happened to notice my Facebook news feed update itself on one of my monitors.  Included in those posts was a random post from Green Mill.   I don’t even remember what it said… except that is was about an upcoming ball game or something.  All I know is that I’d instantly decided where we were going for lunch.  I posted a response about indicating such and I received an immediate response back reminding me to “Print out our coupons and we’ll make sure you have a great meal and an enjoyable time!”
      
   I remember thinking to myself, “They really have their act together!”  They “personalized” the experience with just a few words.  This is how you use social media effectively.
      
4. Share interesting content that is unrelated to your business. Remember my first point about getting to know your fans and followers?  One of the reasons why this is important is so you can pass along content that will be of interest to THEM and will “engage” them.Do some of your followers enjoy NASCAR?  Hunting?  Fishing?  Sailboats?  Italian food?  Go find interesting articles, videos, or posts about those topics and share them on your wall or in a “tweet”.  So you don’t share the same interests?  Remember… this is about THEM… not you.
      
   By posting content that is of interest to your fans and followers, you’ll keep them engaged, bring them back to your Facebook page or your Twitter account and when the time comes and they’re ready to do business, who do you think they’re going to remember?
       

There’s a reason people have chosen to “Like” your Facebook page, “Follow” you on Twitter, or taken the time to comment on your Blog.  Don’t blow that opportunity.  Nurture the relationships you’re building online.  Listen.  Be sincere, honest, approachable, and available.  You’re trying to build trust in a cold, faceless, environment.  Be real.  The rest will eventually fall into place.

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Going Social - It's ALL About Relationships... and Trust

Here’s a sneak peek at Chapter 8 from my new book entitled “Going Social – Business Success is at Your Fingertips”
   

It’s ALL About Relationships...  and Trust

By now, you probably have a good idea that social networking is NOT about “Sell! Sell! Sell!”  Unlike traditional advertising, social networking is more about building and maintaining relationships.  This is referred to as “engaging” your followers.  It’s about strengthening your reputation, improving your brand awareness, and building trust.  Whether it’s online or offline, building trust is, without a doubt, one of the most challenging aspects of business.

   

I think we’ll all agree that building trust offline is much easier than it is online.  Sure, it may take a few face to face meetings and some phone calls but eventually that trust is built, that person becomes a customer, client, or donor, and the relationship has been formed.

   

Building trust online can prove to be a bit more of a struggle, although it’s not impossible.  There are several things you can do to help in this area.

1. Put a face to the name. It’s very common to want to show your logo, your products, your store, your show room, etc…  Avoid this if at all possible.  The first point of contact should always include a friendly face.  It will go a long way in helping build a rapport with your followers and future customers, clients, and donors.
      
2. Make yourself accessible. Completely fill out all areas of your various profiles and include a variety of ways for people to contact you.  The quicker someone can access your contact information, the more inclined they’ll be to communicate with you.
       
3. Respond… and respond QUICKLY! Not responding in a timely manner or not responding at all will quickly damage your online reputation and set you back in the “trust” department.  This is your golden moment.  This is your opportunity to engage and “personalize” the relationship.  Don’t blow it by failing to acknowledge or by responding with an obvious “sales pitch”.
       
4. Be honest and sincere. Don’t be afraid to admit that you don’t immediately have an answer to a question or a response to a request.  Respond immediately anyway.  Acknowledge them and let them know you’ll get back to them with a response or an answer once you’ve obtained it.
       
5. Be helpful. Now this may throw some of you for a loop and have many of you scratching your heads, but pay attention.  It works.  BE HELPFUL.  Do NOT be afraid to share the information of others.  This includes your “competition”.  Of course you should use a little common sense.  Obviously you’re not going to post links sending your visitors elsewhere to purchase something if you can provide it for them.  On the other hand, consider doing this if you can’t meet their needs.  Believe me… they’ll remember you and will not stop attempting to do business with you.

I will often post links in response to questions which take my followers to articles others in my profession have written on a particular topic.  And you know what?  My “competitors” do the same in return.  This helps build trust.  We’re human.  We’re not “know-it-alls”.  People get it and they’ll respect us for our honesty.

    

Remember you’re building a reputation and trust in a “faceless” environment.  Often the approach you take online needs to be a little different.

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Going Social - Refuse to be Overwhelmed

Here’s a sneak peek at Chapter 5 from my new book entitled “Going Social – Business Success is at Your Fingertips”
   

Refuse to be Overwhelmed

It’s easy to allow yourself to get carried away as you research, read articles, and converse with others on this topic.  You’re inundated with websites and buzzwords.  You’re advised to “Like” this, “Tweet” that, “Share” here, and “Connect” there.

Today, there are more than 200 websites that fall under the category of Social Media.  This does NOT include online dating or gaming websites.

So where do you start?  This is where it can get a little tricky and overwhelming.  That’s where you’re going to find yourself torn in a number of different directions depending on who you talk to.  Your decisions, direction, implementation, integration, and launch are all going to be dependent upon your business, your audience, your habits, and your overall goals.  There’s no “one size fits all” template for this.

There ARE some basic rules and fundamentals that are applicable to everybody.  From there, it’s going to be as unique as a fingerprint.

That’s why you’d be doing yourself a disservice by listening to the advice of a novice, or trying to copy what your competition is doing. Large corporations make the mistake of turning their social media efforts over to a “part-timer” or an intern.  WHY in the world would you want to put some of the most important marketing and customer service tools in the hands of someone who’s just learning it themselves or who won’t be there for the long haul?

Perform an Internet search for “social media for business articles”.  Read five or six different articles.  You’re going to get five or six different opinions on what you should do and the direction you should take.  Are you really qualified to determine which one of those opinions is going to be best for YOUR business?

That’s why I believe it’s so crucial to get a professional involved.  You need the help of someone with a successful history in the internet marketing industry.  You need guidance from someone who has an in-depth understanding of all the tools out there and can help you select the right ones for you and your business.

As I mentioned earlier, I’ve always been an advocate of “baby steps”.  If there’s ever been an environment where I feel it’s necessary, this would be it.  You can’t do it all at once.  It’s impossible.  You can’t spread yourself too thin.  You also have a business to tend to… remember?

Rather than become frustrated and allow yourself to be overwhelmed because you feel like you’re behind, simply make the decision to start.  It’s not too late.  Remember this… every day that you wait you’re losing ground.

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Going Social – But MOM! Everybody’s Doing It!

Here’s a sneak peek at Chapter 4 from my new book entitled “Going Social – Business Success is at Your Fingertips”

But MOM! Everybody’s Doing It!

Remember when we were kids? We’d want something, or we’d want to go somewhere, be part of the “in crowd” or participate in whatever the “fad” was at the time. If mom or dad said “no” or “not right now”, a typical response from us would be “But EVERYBODY’S doing it!” And a typical reply from the parent would be “If everybody wanted to jump off the Empire State Building, would you?”

Obviously I’m not here to encourage jumping off the Empire State Building. And, generally speaking, the fact that everyone else was doing something wasn’t necessarily a good indicator that we, as kids, should be doing it too. However, where Social Networking is concerned, I AM here to encourage you to take seriously the fact that EVERYBODY’S DOING IT!

Don’t fool yourself. I can assure you, with a near 100% degree of certainty, that your competitor or someone with a business or organization similar to yours is out there using Social Networking tools for their business.

I’ve heard ALL of the excuses and I hear the new ones as they emerge.

• I don’t use computers. Well, THAT excuse has its own set of issues. Yes folks, believe it or not, in some parts of the country this remains a fact. I’ve witnessed it first hand and have simply scratched my head. However, to those of you who have made this decision, you need to realize one important fact. Although YOU have decided, for whatever reason, NOT to use a computer or embrace technology, the majority of your audience, your potential customers and clients DO! They’re using smartphones, smartbooks, tablets, laptops, and other devices to search for your products and services. Young and old alike are embracing technology at a rapid pace. Don’t believe me? See the chart on page 47 if you need more convincing.
  
  
  So, what’s your solution? I strongly recommend finding a professional to handle your social networking for you. Not your high school child or your young niece or nephew who “knows” Facebook, Twitter, YouTube, or the other tools being used today. You need to enlist the help of someone who understands business and marketing. You can choose to never use a computer during your entire lifetime. Your business doesn’t need to suffer because of your personal preference and decision.
  
  
• MY business is different. Using these tools won’t benefit me. Most everyone likes to think that their business is so unique, so special, their audience so “niche” the simple fact that the business exists is enough. The people will see it and they will come. I hate to be the bearer of bad news, but that thinking is a recipe for disaster.
  
  
  Isn’t business all about people? Relationships? Networking? Of course it is! From consumers, clients, and donors to vendors, wholesalers, resellers, etc… No matter how you slice it, you’re working with people in some, way, shape, or form. You know what? Social Networking is all about people, relationships, and networking. Whether you choose to use them as sales and promotional tools, customer service tools, or employee recruitment and retention tools, your business is not so unique that it can’t benefit from using these tools in some way.
  
  
• I don’t know HOW to use them. I don’t have time to learn. I call this the “I don’t know it, I don’t need it” attitude and it can, quite possibly, be one of the most detrimental to your business. Nowhere is it written that you’re supposed to know everything.
  
  
  Don’t you consult with an accountant to handle some of the monetary issues surrounding your business? Don’t you utilize the services of an attorney regarding some of the legal issues where your business is concerned? This is no different.One of the worst mistakes business owners made in the old days was thinking THEY had to develop, design, and launch their own websites. They would take a great deal of time out of their day to day schedules to “play with” one of the most important marketing tools of the day! They didn’t understand nor did they comprehend some of the key elements associated with the process and their efforts were futile. The result? A great deal of wasted time and money.
  
  
  I can change the oil in my truck but that doesn’t make me a mechanic. I can sell my own home but that doesn’t make me a REALTOR®. Find a professional. As I mentioned earlier, this really is NOT an environment to “dabble in” or experiment with. Shouldn’t your business or organization, your reputation and your brand be more important to you than that?
  
  
• It’s just for youngsters and kids. Look closely at the chart below. More specifically, look at the lower section in all green. Note the increase in use by the older generation. Enough said.
  

There are certainly plenty more excuses and justifications to be heard out there. As long as you keep coming up with them and using them, the more damage you’ll be doing to your business or organization. The more you resist, the further behind you fall. In this type of environment, days and weeks of procrastination can result in months and years of playing “catch-up”.

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